Due to us being a small business and stocking small independent brands, our returns policy lasts 5 days. We must be notified within 5 days of receiving your item, if you wish to return. If 5 days have gone by since receiving purchase, unfortunately I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, please ship FIRST CLASS & SIGNED and covered up to the amount of the product you have purchased to:
Jane & Harry's, 22 Northumberland Street, Alnmouth, Alnwick, Northumberland, NE66 2RJ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
